Computer & Information Technology

Before reaching out to the Berkeley College Helpdesk, you may want to try some of these quick troubleshooting techniques on your own:

• Restart your computer
   
• Change web browsers
   
• Clear your cache / cookies / history
  (Start > Control Panel > Internet Options > Browsing History)
   
• Ensure that any files are saved, sent to your email, or backed up on a flash drive

You can also check out these troubleshooting guides:

• Basic Troubleshooting Guide

  GCF LearnFree guide with text and illustrations to help computer users troubleshoot basic issues (slow running applications, sound and screen issues, frozen computer, etc.)

• PC World - Tech Support/Troubleshooting Guide

  Article from PC World on how to solve the ten most common tech support problems yourself (tackles slow downloads, pop-ups, Wifi issues and more)

• Do-It-Yourself Troubleshooting for Windows Computers

  Step-by-step guide by TechSoup.org for troubleshooting basic issues on Windows computers

• How do I access my Berkeley College e-mail?

• How do I print a PowerPoint presentation?

• How do I insert an image or picture into my PowerPoint presentation?

• How do I format cells in Excel?

• How do I add a video to a PowerPoint presentation?

• How do I take a screenshot?

• How do I change (save) a word document to pdf format?

• How do I post on a Canvas discussion board?

• How do I forward my Berkeley e-mails to another account?